sh999 takes the privacy of its members seriously. This Privacy Policy explains what personal information sh999 collects, why it is collected, how it is used and protected, and what rights you have as an sh999 member in Pakistan. We are committed to handling your data with transparency and in line with internationally recognised privacy standards.
These six commitments summarise the principles that govern how sh999 handles every piece of personal data shared with us by Pakistani members.
All data transmitted between your device and the sh999 platform is encrypted using 256-bit SSL/TLS protocols. Your login credentials, personal details, and financial information are never transmitted in plain text under any circumstances.
sh999 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate your sh999 account, process transactions, meet regulatory obligations, and improve the platform experience.
sh999 collects only the personal data that is necessary for the purpose for which it is collected — whether that is verifying your identity, processing a PKR withdrawal to JazzCash, or ensuring responsible gaming obligations are met. We do not collect data speculatively.
Identity documents submitted for KYC verification — including CNIC copies and other government-issued identification — are stored in an encrypted document management system with access restricted to authorised compliance personnel only.
sh999 processes personal data in accordance with the requirements of its international gaming licence, which includes data protection obligations aligned with globally recognised privacy standards. Our data handling practices are reviewed regularly by our compliance team.
sh999 members have the right to access, correct, delete, and restrict the processing of their personal data. These rights can be exercised by contacting sh999 support. Requests are handled within 30 days of receipt without charge for standard requests.
Effective Date: 1 January 2026 · Version 3.1 · sh999.one
This Privacy Policy describes how sh999 ("we," "us," "our") collects, uses, stores, and protects personal information provided by members and visitors of sh999.one. This policy applies to all Pakistani players and all users of the sh999 platform globally. By using sh999, you consent to the data practices described herein.
1.1 sh999 is committed to protecting the privacy and personal data of every member who uses the sh999 platform. This Privacy Policy sets out in clear terms what data we collect about you, the lawful bases upon which we rely to process that data, how we keep it safe, and the rights available to you as a data subject.
1.2 sh999 operates as the data controller in respect of personal data collected through sh999.one and associated services. As data controller, sh999 is responsible for determining the purposes and means of processing your personal information.
1.3 This Privacy Policy should be read together with the sh999 Terms and Conditions and Responsible Gaming Policy, both of which are available on the sh999 platform. In the event of any inconsistency between this Privacy Policy and those documents on matters of data protection, this Privacy Policy prevails.
2.1 sh999 collects personal data in several ways: directly from you during registration and account use; automatically through your use of the platform; and from third-party payment processors and identity verification services where necessary.
2.2 The categories of personal data sh999 collects are set out in the table below, together with the context in which each category is collected:
2.3 sh999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information except where expressly required for responsible gaming purposes (for example, medical documentation supporting a self-exclusion request).
3.1 sh999 uses the personal data it collects for the following purposes:
4.1 sh999 processes your personal data on the following legal bases, depending on the purpose of processing:
5.1 sh999 does not sell your personal data to any third party. sh999 may share your personal data with third parties only in the following circumstances and only to the extent necessary:
5.2 All third parties with whom sh999 shares personal data are required to process that data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond that for which it was shared.
6.1 sh999 takes the security of financial data with particular seriousness. Payment details — including JazzCash and EasyPaisa account numbers, bank account numbers for HBL, UBL, and Meezan Bank transfers, and USDT wallet addresses — are stored in encrypted format using industry-standard encryption protocols.
6.2 sh999 does not store full payment card numbers, CVV codes, or equivalent sensitive authentication data. Where card payments are processed, they are handled directly by PCI-DSS compliant payment processors, and sh999 retains only a tokenised reference.
6.3 Financial transaction data — including your full PKR deposit and withdrawal history — is retained for a minimum period of five (5) years from the date of each transaction in compliance with our regulatory and AML obligations.
7.1 sh999 uses cookies and similar tracking technologies on sh999.one to operate the platform, maintain your authenticated session, and collect analytics data that helps us improve the player experience.
7.2 The categories of cookies sh999 uses are as follows:
7.3 You may manage non-essential cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the sh999 platform.
8.1 sh999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations.
8.2 The following minimum retention periods apply to key data categories:
8.3 Where retention beyond these periods is required by specific regulatory or legal obligation, sh999 will retain the relevant data for the period required by that obligation and no longer.
9.1 sh999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, sh999 will notify affected members without undue delay and take immediate steps to contain and remediate the breach.
10.1 As an sh999 member, you have the following rights in relation to your personal data. These rights can be exercised by contacting sh999 support via live chat or by writing to [email protected]:
You have the right to request a copy of the personal data sh999 holds about you and to receive information about how it is processed.
You have the right to request correction of inaccurate or incomplete personal data that sh999 holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You have the right to request that sh999 restricts the processing of your personal data in certain circumstances, such as where you contest its accuracy.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used format.
You have the right to object to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests.
10.2 sh999 will respond to data rights requests within thirty (30) calendar days. Where a request is complex or where sh999 receives a high volume of requests, the response period may be extended by a further two months with notification to the requester.
sh999 strictly prohibits use of the platform by any person under the age of 21. sh999 does not knowingly collect personal data from individuals under 21. If you believe that sh999 has inadvertently collected data from an underage individual, please contact [email protected] immediately.
11.1 sh999 employs age verification procedures at registration to prevent access by underage individuals. Where sh999 discovers that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be closed immediately in accordance with the sh999 Terms and Conditions.
12.1 As an internationally licensed gaming operator, sh999 may transfer personal data to, and store it in, locations outside Pakistan. Where such transfers occur, sh999 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Privacy Policy.
12.2 Safeguards used by sh999 for international data transfers include contractual protections with all data processors and sub-processors that handle your personal data outside Pakistan, ensuring they apply data protection standards consistent with internationally recognised privacy frameworks.
12.3 By using the sh999 platform and providing your personal data, you acknowledge that your data may be transferred to and processed in jurisdictions outside Pakistan as described in this section.
13.1 sh999 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Privacy Policy will be communicated to active members by email notification and/or by a prominent notice on the sh999 platform prior to the change taking effect.
13.2 The effective date at the top of this Privacy Policy indicates when the current version was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how sh999 protects your personal data.
13.3 Your continued use of the sh999 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. Where the revised policy requires your consent for new processing activities, sh999 will seek that consent separately before commencing such processing.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way sh999 handles your personal data, please contact the sh999 privacy team using the following channels:
Email: [email protected] —
please include "Privacy Enquiry" in the subject line. sh999 aims
to respond to all privacy-related correspondence within 48 hours
of receipt during business days.
Live Chat: Available 24/7 from
your sh999 account dashboard. For data rights requests, please
use email to ensure a documented record of your request is maintained.
14.2 Where you are dissatisfied with sh999's response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority or gaming regulator in the jurisdiction governing sh999's licence.
Now that you understand exactly how sh999 protects your privacy, log in to your account and enjoy live casino, cricket betting, and 500+ slots — all in PKR with full data security.
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